This shouldn’t be happening but don’t worry! There are some simple things you can do that usually resolve the issue. We've written a handy step-by-step guide below.
What to do:
Restart your device. It’s simple but often effective.
Verify network settings. Ensure mobile data and roaming are on and Airplane mode is off.
It is relatively common for number porting to take slightly longer than expected. We therefore recommend waiting up to additional 24 hours after your port was expected to go through and then repeat the steps above.
If the problem persists, something might have gone wrong with your transfer. Get in touch with us through our chatbot and we’ll sort it.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.